First Time Buyer GuideShared Ownership GuideThe Mortgage ProcessMortgages
Protection
Why Choose UsMeet the TeamJargon Buster
First Time Buyer GuideShared Owner GuideComplaints Procedure
Contact
Book a Consultation

Customer Complaints Procedure

If you wish to register a complaint, please contact us in writing or by telephone to the following:

Address: The Complaints Officer

Cornerstone Finance

Unit E, Copse Walk

Cardiff Gate Business Park

Cardiff

CF23 8RB

Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial

Ombudsman Service who can be contacted at:

Address: The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Tel no: 0800 0234 567

Bluegate Mortgages Ltd

T: 0113 541 2960

E: hello@bluegatemortgages.co.uk

Mortgages

  • First Time Buyers
  • Shared Ownership
  • The Mortgage Process
  • Mortgages

Protection

  • Home Insurance
  • Life Insurance
  • Income Protection
  • Protection

Company

  • Why Choose Us
  • Meet the Team
  • Jargon Buster
  • Contact Us

Legal

  • Privacy Policy
  • Cookies Policy
  • Complaints Procedure

Regulatory information: Bluegate Mortgages is a trading style of Bluegate Mortgages Ltd, registered in England and Wales, company number No. 984477. Registered office: 32 School Street, Castleford, WF10 2FD. Authorised and regulated by the Financial Conduct Authority. Firm Reference Number: No. 984477. You can verify our registration on the FCA Register at register.fca.org.uk.

Important information: Your home may be repossessed if you do not keep up repayments on your mortgage. The Financial Conduct Authority does not regulate some forms of buy-to-let mortgages. Think carefully before securing other debts against your home.

Protection: Policies and their benefits vary. Always read the key facts document before making any decision. The information on this website is for guidance only and does not constitute personal financial advice. You should seek independent financial advice tailored to your circumstances before making any financial decision.

Data protection: Bluegate Mortgages Ltd is registered with the Information Commissioner's Office (ICO), registration number ZB385965. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details of how we collect, use and protect your data, please read our Privacy Policy.

© 2026 Bluegate Mortgages. All rights reserved.

Website by KG Tech Services